Policies

Returns of Purchased Products
All exchanges and returns require a Return Material Authorization (RMA) number. Please call a Customer Service Representative at 317-243-7982 for your RMA number and specific return instructions. Once a RMA has been issued you must follow the instructions below to ensure acceptance of the return 

•Do not write addresses or RMA numbers on the outside of the manufacturers' boxes.

•Obtain a Return Address Label from your shipper and fill in the Ship-To portion as follows:

 Indy Big Screen will (include the RMA # in the Ship To address line) Clearly attach the label to the outside of the box.

•Ship all returns so that items are received by Indy Big Screen within 10 days from the date the RMA # is issued.

•Returns must be shipped freight pre-paid and must be insured for full value. Defective Returns - Defective items will be replaced with the same make and model as long as you purchased the product within the last 15 days. After 15 days, your manufacturer warranty will apply. 

Non-Defective

Returns - Indy Big Screen will allow returns on non-defective product subject to a 15% restocking fee (an industry standard).

We will refund to you the purchase price you paid less the 15% restocking fee upon receipt and inspection of the items. Non-defective returns must meet the following criteria: 

•Product was purchased in the last 15 days.

 •Projectors must have less that 5 lamp hours of use.

•All returns must be resellable condition and include all components, accessories, cables, manuals

 in the original shipment.

•Packages must be the original manufacturers' boxes and packaging. Manufacturers' boxes have

 not have not been written upon.

•Packages must be shipped to prevent damage in transit and insured for full value.

•Special order items are not eligible for return. Top of Page Goods Damaged During Shipment 

We request the following when you suspect items have been damaged during transport:

•Do not sign a clear receipt for damaged or missing cartons or there will be no basis for a claim.

•If damage or loss is apparent upon delivery, do not accept the shipment until you make a notation

 of the damage on all copies of the carrier's pro bill and have the driver sign all copies to acknowledge the notation.

•In case of concealed damage, inspection by the carrier must be requested within 5 days of receipt of shipment.

•Retain a copy of the inspection report in your records.

•Keep all merchandise, packing materials and boxes with the damaged product at the location to which it was delivered. Do not throw anything away. Cooperate and follow up as necessary tosecure final settlement.

•Immediately advise   indy Big Screen of all damages. Top of Page

Warranties Merchandise

includes the manufacturer's standard warranty (please confirm warranty coverage at the time of your purchase). IBS offers no additional warranty and disclaims all warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose. Top of Page Limitation of Liability  IBS shall not be liable under any circumstances for any consequential, incidental, special or exemplary damages arising out of or in any connection with the purchase or use or the products, including but not limited to lost profits, lost data, or any claim based on indemnity or contribution, or the failure of any limited or exclusive remedy to achieve its essential purpose or otherwise. Top of Page Pricing All pricing subject to change. 
Indy Big Screen reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. In the event IBS determines an adjustment is necessary, we will contact you regarding the changes and ask for your approval before we complete your order. IBS reserves the right to cancel the sale without incurring any liability.
Copyright Act  (17)
The Federal Copyright Act (Title 17 of the U.S. Code) governs how copyrighted materials, such as movies, may be used. Neither the rental nor the purchase of a movie carries with it the right to show the movie outside the home. In some instances no license is required to view a movie, such as inside the home by family or social acquaintances and in certain narrowly defined face-to-face teaching activities. Taverns, restaurants, private clubs, prisons, lodges, factories, summer camps, public libraries, daycare facilities, parks and recreation departments, churches and non-classroom use at schools and universities are all examples of situations where a public performance license must be obtained. This legal requirement applies regardless of whether an admission fee is charged, whether the institution or organization is commercial or non-profit, or whether a federal or state agency is involved. Legal Sanctions "Willful" infringement for commercial or financial gain is a federal crime carrying a maximum sentence of up to five years in jail and/or a $250,000 fine. Civil damages for willful infringement may be as high as $150,000 per work, and even inadvertent infringers are subject to substantial civil damages, ranging from $750 to $30,000 for each work illegally shown. The MPAA and its member companies are dedicated to stopping film and video piracy in all its forms, including unauthorized public performances. The motion picture companies will go to court to ensure their copyrights are not violated. For example, lawsuits have been filed against cruise ships and bus companies for unauthorized on-board exhibitions. If you are uncertain about your responsibilities under the copyright law, contact the MPAA, firms that handle public performance licenses or the studios directly. Avoid the possibility of punitive action. To Obtain a Public Performance License In other specialized markets, such as hotels and motels, many Hollywood studios may handle licensing arrangements directly. Our representatives will assist you in obtaining a license. All movie licensing must originate from the client. We have all the proper request forms and will be more than happy to help you fill them out correctly and process them. 

Rain Policy
If there is rain or inclement weather, we will contact you prior to delivery of your indy Big Screen.

You will have the option of requesting that we perform the service booked on a different date.  The next availble date is on our Google+ Calendar.

You can purchase rain day to move up on the schedule We do not provide refunds in the event of rain.

We cannot operate inflatables or electrical devices in the rain as this is very dangerous.
Indy Big Screen is a rental and sales company for equipment.  Our customers are responsible for any licensing or copyright fees required for public viewing. Indy Big Screen rentals do not provide any viewing licenses or copyright fees.

Indy Big Screen will help you!

 
Indy Big Screen rental options cater to any audience size, presentation type, or venue.

We recommend you place your order as soon as you know what equipment you'll require.  However, we do offer both next day and same day service for your last-minute needs. 

Multiple screens and sizes to choose from including one of the LARGEST inflatable movie screens ever made!

 
 

What sets us apart from competition is our commitment to providing the highest quality projector screen rentals, at the fastest delivery times, with flexible rental periods, and the best customer service. You can be sure we have the lowest prices.

 

If you can find a business that offers projector screen rentals at a lower price than us,we'll beat it by 10%. Just give us a call!
 

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